1.4 Passports and Visas

1. Please make sure that you have got your valid passport and visa 20 days before your entry to China. We can send you a free official invitation to assist you to obtain your visa after the reservation deposit is received.

2. If your tours contain other Asian countries arranged by us, you are requested to check and follow the visa policy of the country you are going to visit at the nearest embassy or consulate.

1.5 Luggage Allowance

In accordance with regulations of the General Administration of Civil Aviation of China, the free baggage allowance within China is 20kg for the economy class, 30kg for the business class, and 40kg for the first class, plus limited carry-on luggage. Excess baggage charges are the sole responsibility of the client. Regulations within China specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.

1.6 Insurance

All of our package tours service includes China Life Tourist Accident/Casualty Insurance for you automatically from your starting date in China to the end of the tour, and Travel Agency Responsibity Insurance too. The Max Insurance Amount is 3000,00RMB/person. We highly advise you to buy another travel insurance in your country too. Please kindly note that the insurance is not applicable to the sole hotel or flight booking.

1.7 Health Requirements

Clients should realize the international travel risk and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited. Due to the extreme high altitude, the individual traveler to Tibet is required to provide a doctor's certificate stating that the he/she is fit to travel and his/her blood pressure and heart condition are normal.

1.8 Kind Notice

1. Please be sure to check carefully your international and domestic air tickets you purchase so that you are fully aware of the policies of different airline companies.

2. You are asked to visit the FAQs and Travel Essential of our website before the tour starts. After your confirmation, you are considered to understand and accept our FAQs and Travel Essential.


1.9 Responsibility

1. The responsibility of our agent, parent company and affiliated companies is strictly limited. As a tour operator, we organize, promote, and sell tour programs consisting of certain travel services, including guide service, surface transportation, air transportation, water transportation, excursions and accommodations that we purchase or reserve from various suppliers. The suppliers providing services for our tour programs are independent contractors and they are not agents or employees of ours.

2. To the extent that we are involved in booking air and/or cruise transportation for you, we act as your agent and not as an agent for the airline and/or cruise companies. However, we promise that we are responsible for the willful or negligent acts of our partner travel agents for the land services.

3. We reserve the right to change the trains and flights we have arranged for you in the itinerary, and we make sure to guarantee your tour going smoothly unless the flights or trains are being cancelled or chartered.

4. We will take all benefits and all losses of any fluctuations, lower or higher in airfares, cruise fares, currency devaluation, park fee increases, taxes, or fuel surcharges after we have received the full payment. And we reserve the right to correct promotional or pricing errors or to increase the tour price in the event of cost increases due to changes in airfares, cruise fares, currency devaluation, park fee increases, taxes, or fuel surcharges before we receive your reservation deposit.

5. We reserves the right to accept or reject any person as a tour participant, to expel any tour participant from the tour, to make changes in the itinerary whenever we deem it necessary for the comfort, convenience, or safety of the other tour participants, or to cancel a tour at any time. We will refund any unused fund to tour participants.

6. We reserve the right to take photographic or film records of any of its trips, and to use any such photographic or film records for promotional and/or commercial purposes.

7. We are not responsible for acts of terrorism, political unrest, war, earthquake, landslide, delay or cancellation of the flights or cruises.

8. We are not responsible for any unauthorized extra services that the client requires with the local agent, local guide or the driver temporarily in different cities beyond our confirmed itinerary. In this case, we do not accept any responsibility for any losses on shopping, extra attractions, destinations etc, but we will try our best to help our clients get out of the difficulties including chase compensation if any damages or losses occur. Our mission is to provide an exceptional experience to every person who travels with us.

1.10 Complaints and Claims

Shall you feel unsatisfied with any service we has provided, you agree to notify your local tour guide or your travel agent right away to avoid the potential similar problems from happening again during your trip.

In the event of a complaint or claim for compensation, you agree to inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim.